Yes, AQWA offers a Senior Concession Entry Ticket for those aged 64+. A valid seniors card must be shown to receive this concession.

Yes, AQWA is open on all Australian public holidays, except for Christmas Day. The only day of the year AQWA closes is 25 December (Christmas Day).

AQWA is open:

MAR-NOV: 9am – 4pm

DEC-JAN: 9am – 5pm

FEBRUARY: 9am – 4pm Weekdays, 5pm Weekends.

We’re open every day of the year including public holidays, excluding Christmas Day.

During busy holiday periods parking does get full quickly. We recommend arriving early to ensure you get a parking bay.

All parking is FREE for 4 hours at Hillarys Boat Harbour and at AQWA

Yes. You are able to buy tickets in person at the gate, or online.

If you are a carer, simply show your valid Companion Card to gain FREE entry with your paying client.

If your client holds a valid Concession Card (Pension, Senior, Student, DVA, Health Care), they pay the discounted Concession entry fee (see current ticket prices).

Non-concession card holders will pay the relevent Adult or Child entry fee.

Definitely! The cost of the entry ticket already paid will be deducted from to the cost of the membership. Simply return to Reception after your visit to upgrade, or call 9447 7500 or email us bookings@aqwa.com.au within 24 hours and quote your order number so we can confirm your check-in details.

Please check your junk mail as the confirmation may have been sent there.
If not, please ring us (08) 9447 7500 or email bookings@aqwa.com.au and we can resend them.

If you are unable to visit we are more than happy to refund your ticket if you contact us before its expiry. We can also convert your ticket to an eGift voucher which is valid for 3 years and is transferable.

Your entry ticket is valid from 9am to 4pm, or 9am-5pm during extended summer trading, on the day of redemption. You are able to leave and come back throughout the day, as long as you have your ticket with you.

A note on the Shipwreck Coast Tunnel: the tunnel was built in 1987 and unfortunately was not designed with larger, modern wheelchairs and mobility aids in mind. If you are using a wheelchair, ride-on or walker, please note the following before entering the tunnel:

• The max. width of the moving walkway is 1.2m and the stationary platform is 1.1m.
• If your wheelchair is on the moving walkway, prepare to disembark early. A sign will alert you to the approaching exit. If possible, we recommend having someone assist in disembarking as there is a small lip/edge.
• Request assistance if you encounter difficulty getting on or off the moving walkway. The conveyor belt can be stopped by AQWA staff, or in an emergency, a person can push the red stop buttons located along the walkway.
• For carers assisting those with limited mobility, we recommend taking no more than 2 clients into the Shipwreck Coast at one time.
• In the unlikely case of a fire, the lift should not be used. Halfway around the Shipwreck Coast tunnel, you will find an emergency exit and holding area. This is a fire-safe door and wheelchair users can take refuge in this area. Emergency services have direct access to this area from an outside fire door and will attend to it immediately.

AQWA offers strollers for hire that are light and compact, perfect for if your little one needs a bit of a break! Simply ask at Reception upon arrival.

If you have a large pram, you might find it easier to use a baby carrier (which also gives baby a great view!). We have pram parking just near the Reception, so you can park up your pram and grab it again when you’re ready.

The Café has highchairs available for use.

AQWA offers free wheelchair hire for use within our venue for those with limited mobility.

Ablution Block 1 is located near Reception and contains 1 male and 1 female wheelchair accessible cubicle, as well as baby change tables, within each washroom.

Ablution Block 2 is located outside near the Touch Pool and these toilets are large, unisex accessible washrooms, 1 with a baby change. For larger wheelchairs, families and those requiring carer assistance, these are the best option.

AQWA is busiest in the morning. If you prefer a quieter environment and more space to get around, we suggest visiting in the afternoon from 1.30pm. AQWA uses dim, feature lighting to allow our stunning displays to stand out, but no volatile/flashing lighting effects.

Please also note: WA school and public holidays are peak periods and AQWA becomes very busy and loud at these times. Although we do have a venue capacity and stop admissions once this is reached, these crowds might still be disconcerting for some.

Definitely! Spectators will receive a discounted entry price. Our staff will let your friends/family know what time you will entering the water in the Underwater Tunnel so they can watch.

Parking can be limited during our busy periods so we recommend arriving early just in case. You will need to be at Reception at least 30 minutes prior so we can process your booking and make sure you have completed the required paperwork emailed to you.

Participants must be 14 years or older. Those under 18 require a parent or guardian’s permission, signed and witnessed at AQWA on the day.

Yes. You are unable to SCUBA dive unless you have a valid license; PADI Open Water or equivalent. If you are not a qualified diver, you can do the Snorkel With Sharks instead.

We will supply all required equipment however you will need to bring bathers and a towel.

Turtle strandings are common between Perth & Bunbury. If a turtle has stranded, it requires help. Do not put it back in to the water. If it is safe to do so, carefully pick up the turtle and place it on a damp towel/jumper in a container or box. Do not fill with water. Do not cover the container or animal. Call AQWA immediately on (08) 9447 7500 or if after hours (4pm-9am) call Wildcare Helpline or WA Wildlife.